Email Support

The fastest way to reach us is via email. Our team typically responds within 24 hours during business days.

  • General Inquiries: supportinfo@berniepeterart.com
  • Order Support: supportinfo@berniepeterart.com
  • Business/Collaboration: supportinfo@berniepeterart.com

Business Hours

Our customer service team is available during the following hours:

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

Emails received outside business hours will be addressed on the next business day.

Response Times

We value your time and strive to provide prompt responses:

  • General Questions: Within 24 hours
  • Order Issues: Within 12 hours
  • Technical Support: Within 24 hours
  • Business Proposals: Within 48 hours

Before You Contact Us

To help us assist you faster, please include:

  • Your order number (if applicable)
  • Clear description of your inquiry or issue
  • Relevant photos (for damage/defect reports)
  • Your preferred contact method for follow-up

Frequently Asked Questions

Before reaching out, you might find quick answers in our common inquiries:

  • Shipping times and tracking information
  • Return and exchange procedures
  • Product specifications and installation
  • Payment and currency options

Visit our other policy pages for detailed information on these topics.

Feedback & Suggestions

We love hearing from our customers! Whether it's feedback on our products, suggestions for new designs, or ideas for improvement, your input helps us grow. Send your thoughts to our support email.